Emotional Intelligence

Main Referrences

Steven Stein & Howard Book (2006) The EQ Edge: Emotional Intelligence and Your Success, Jossey-Bass, 304pp. A professional description and means of developing competency in the emotional intelligence in members of an organization.

Adapted by Exploring HR Management www.exploreHR.org

Content: Emotional Intelligence Famework

The Intrapersonal Realm

 The Interpersonal Realm

The Adaptability Realm

 The Stress Management Realm

The General Mood Realm

The Intrapersonal Realm concerns your ability to know and manage yourself. It embraces:

• Self Awareness

• Assertiveness

• Independence

• Self-Regard

• Self-Realization

The Interpersonal Realm concerns your “people skills”—your ability to interact and get along with others. It is composed of three scales.

• Empathy

• Social Responsibility

• Interpersonal Relationship

The Adaptability Realm involves your ability to be flexible and realistic, and to solve a range of problems as they arise. Its three scales are:

• Reality Testing

• Flexibility

• Problem Solving

The Stress Management Realm concerns your ability to tolerate stress and control impulses. Its two scales are:

• Stress Tolerance

• Impulse Control

The General Mood Realm concerns your outlook on life, your ability to enjoy yourself and others and your overall feelings of contentment or dissatisfaction. It has two diminsions.

• Happiness

• Optimism

Further References

Travis Bradberry & Jean Greaves (2009) Emotional Intelligence 2.0, TalentSmart; Har/Dol, 192pp. Fast and readable, a good place to start, endorsed by Steven Covey.

Daniel Goleman (1995) Emotional Intelligence, Bantam Books. A strong argument against measuring intelligence only by IQ. Discusses the history and development of human emotions as well as how to control our emotions.

Daniel Goleman (1996) Working with Emotional Intelligence, Bantam Book, 400pp.

Daniel Goleman (2007) Social Intelligence: The New Science of Human Relationships, Bantam Books, 416pp.

Adele B. Lynn () The EQ Difference: A Powerful Plan for Putting Emotional Intelligence to Work, AMACOM, 224pp. Another good starting point. Distinguishes EQ from IQ and shows the benefits of developing a healthier emotional climate within a business environment (or any other organization).

Adele B. Lynn (2007) Quick Emotional Intelligence Activities for Busy Managers: 50 Team Exercises That Get Results in Just 15 Minutes, AMACOM, 192pp. Helping employees (staff, volunteers) identify individual and team mood, deal with anger and emotional triggers, avert, rather than avoid, conflict, encourage communication, overcome fear and other obstacles, understand and manage competition, honor differences, assess team strengths and weaknesses, pick up on cues from teammates, control the emotional climate of the team.

Dean Borgman, cCYS